Hire L1/L2 IT Support Agents From Hire Virtual Employee
Hire Virtual Employee provides certified L1/L2 IT support agents who are proficient at handling support services for businesses around the world. Rely on our qualified IT support engineers for flexible and instantaneous resolutions to all issues without delay. Business owners can outsource their IT support requirements to our agents for reducing workload and enhancing productivity. Their experience in L1/L2 support can be quite beneficial for your business.
Logging Support Request
Rely on our L1 IT support agents for fast support logging using cutting-edge online ticketing software. They log requests and open sessions, followed by assigning priorities to customer concerns and providing instantaneous support through email or phone.
Helping Download Service Suite
Our IT support agents help users download the appropriate service suites that are compatible with the existing hardware on their side. They also take the necessary steps needed to ensure software compatibility for facilitating easy troubleshooting.
Assisting in Configuring Software
Our seasoned remote IT support engineers can help users with access control and network settings configuration. They can make sure that customers are able to perform swift and hassle-free remote service suite configuration.
Rely on our IT support engineers to provide you with a unique ID following software configuration to ensure secure online access. They use their secure access to start working on troubleshooting your IT problems to get your processes up and running without any delay.
Receiving User’s Feedback
Gaining the feedback of users is a key part of our L1/L2 IT support agents and the process they follow. Our agents gather feedback from all users who receive support prior to closing down tickets. They can easily pinpoint and address the concerns of users and use the feedback to incorporate service improvements.
Why Hire L1/L2 IT Support Agents From India
High Cost Savings
Why hire locally when you can get the same quality experts here in India and end up saving upto 70% every month.
Vast Talent Pool
You get unlimited access to the world’s biggest and diverse talent pool.
Overlapping Time Zones
The time zone differences between India and other parts of the world let business owners have a round-the-clock offshore team of experts.
Proficiency in English
Being the second most widely spoken language in India, it has become easier to find the right candidate with great communication skills.
Why Hire L1/L2 IT Support Agents From Hire Virtual Employee
All candidates are filtered, screened and vetted by our in house technical recruiters and leads before they are even interviewed by you.
VAST TALENT POOL
We do not just limit our candidate search criteria to a local market, but broaden the search to across the entire nation.
We offer you the flexibility to choose between work from home or work from office for your employees. With work from home option, you, ofcourse, get to enjoy a lower cost.
FLEXIBLE BUSINESS MODEL
We have a flexible hiring and engagement model. You can choose to hire a candidate for full time, part time or whatever monthly hours you want that suits your requirement.
We substantially cut your overhead cost (and thus the hassle) by taking care of HR, payroll, administration, logistics, IT support, taxation, legal and other regulatory obligation.
Our Business Consultants are available 24/7 on calls, emails and live chat to guide you throughout your journey and answer any query you may have.